Delete your account
This page explains how to delete your Town Guardians account and everything stored with it, and what happens to your data afterwards.
App Town Guardians
Developer BanaStation
How to delete your account
Option 1 — delete it inside the app
- Open the game and tap the gear icon in the lobby's top HUD
- In the Settings popup, tap Delete account
- In the confirmation window, tap Delete account once more
Option 2 — you already uninstalled the app
Email us and we will delete the account for you. We reply within 3 business days.
contact@banastation.com
Please put [TG] Delete your account in the subject line.
So that we delete the right account, include one of the following:
- your friend code, if the game shows one
- the order number or receipt number from a purchase you made
A nickname on its own is not enough — nicknames are not unique, and deleting the wrong account is not something we can undo.
If you do not hear back within 3 business days, send the email again — it may have been filtered as spam. And if you still have the app installed, Option 1 above deletes the account straight away and does not depend on email at all.
What happens next
We do not delete anything the moment the request comes in. The account is locked and deleted 7 days later. During those 7 days you can open the app and restore the account. After that it is permanent, and signing up again always creates a new account.
What gets deleted
- The link between your device and your account, your nickname and your linked store account — erased irreversibly. You can never sign back into this account
- Arena and PvP records, and your entries in the Hall of Fame
- Your mailbox, including any messages from support
- Your push notification token — the device stops receiving notifications for this account
- Your session on our servers
What we keep, and why
Game records — Successors, equipment, items, formations, battle and stage records, summon counters, mission and battle pass progress, and in-game balancesOnce the identifiers above are erased irreversibly, these records are only numbers that cannot be linked to any individual. We use them solely as statistics for tuning game difficulty and in-game economy, never to restore an account or re-grant items.
Purchase receipts and the matching order recordsTo handle refunds and payment disputes, to stop the same receipt being submitted again for a second payout, and to meet tax and accounting record-keeping obligations.
Action and sign-in logsAggregate statistics and fraud investigation. Identifiers in these rows are erased or masked, so nothing beyond an internal ID number remains.
Purchase and supply-of-goods records are kept for 5 years, and records of consumer complaints or dispute resolution for 3 years, as required by Article 6 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (Republic of Korea). Game records, which by then cannot identify anyone, may be kept as statistics without a time limit.
The only user-related value left in these records is a single internal ID number. Deletion irreversibly removes everything that linked that number to a device or a person, so the records remain in a form that cannot identify an individual — and the link cannot be restored by us either. We do not use them to restore accounts or to re-grant items.
Contact
contact@banastation.com