Delete your account

This page explains how to delete your Pocha Moonlight account and everything stored with it, and what happens to your data afterwards.

App Pocha Moonlight Developer BanaStation

How to delete your account

Option 1 — delete it inside the app

Open the game and tap the gear icon at the top right of the lobby
In Settings, go to the Account section
Tap Delete account, then confirm once more

Option 2 — you already uninstalled the app

Email us and we will delete the account for you. We reply within 3 business days.

contact@banastation.com

Please put [PM] Delete your account in the subject line.

So that we delete the right account, include one of the following:

your friend code, if the game shows one
the order number or receipt number from a purchase you made

A nickname on its own is not enough — nicknames are not unique, and deleting the wrong account is not something we can undo.

If you do not hear back within 3 business days, send the email again — it may have been filtered as spam. And if you still have the app installed, Option 1 above deletes the account straight away and does not depend on email at all.

What happens next

We do not delete anything the moment the request comes in. The account is locked and deleted 7 days later. During those 7 days you can open the app and restore the account. After that it is permanent, and signing up again always creates a new account.

What gets deleted

The link between your device and your account, and your nickname — erased irreversibly. You can never sign back in
The server-side backup of your device progress — erased so a reinstall cannot bring it back
Friends and friend requests, on both sides
Team membership and ranking entries
Your session on our servers

What we keep, and why

Game records — level and progress, coins, boosters and other in-game balancesOnce the identifiers above are erased irreversibly, these records are only numbers that cannot be linked to any individual. We use them solely as statistics for tuning game difficulty and in-game economy, never to restore an account or re-grant items.

Purchase receiptsTo handle refunds and payment disputes, to stop the same receipt being submitted again for a second payout, and to meet tax and accounting record-keeping obligations.

Event logsAggregate funnel statistics. These rows hold no identifying information beyond an internal ID number.

Purchase and supply-of-goods records are kept for 5 years, and records of consumer complaints or dispute resolution for 3 years, as required by Article 6 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (Republic of Korea). Game records, which by then cannot identify anyone, may be kept as statistics without a time limit.

The only user-related value left in these records is a single internal ID number. Deletion irreversibly removes everything that linked that number to a device or a person, so the records remain in a form that cannot identify an individual — and the link cannot be restored by us either. We do not use them to restore accounts or to re-grant items.

Contact

contact@banastation.com